REFUNDS/ STORE CREDITS

  • If you are not fully satisfied with your merchandise please mail off your return to our distribution center within 14 days of delivery date for a refund and/or store credit . Please include the original order packing slip in your return package. 
  • Returns can take up to 10 business days to be processed. Once processed you will receive an email notification. Refunds can take 7 - 10 business days for funds to reflect in your account depending upon your financial institution. Store credits are given in the form of an E- Gift Card.
  • Sale items are now refundable
  • Items ending in $.50 are final sale
  • Due to our items being highly demanded we do not offer exchanges.  

    AFTER PAY and SHOP PAY Installments RETURNS

    • Orders placed using Afterpay or Shop Pay Installments are eligible for a store credit or refund. Afterpay will continue to debit the funds from your account until your Afterpay or Shop Pay balance is paid in full. 

    WE DO NOT ACCEPT THE RETURNS OF THE FOLLOWING

    • Bodysuits
    • Items ending in $.50 
    • Passport Covers
    • Stained, worn, laundered, or damaged pieces
    • Items sent back after 14 days of delivery date 
    • Items not its original packaging, with original tags and labels.

      SHIPPING FEES /RETURN LABELS

    • Original shipping fees and return shipping fees are not refundable.
    • We do not provide return shipping labels.
    • We do not accept any C.O.D deliveries.

    If your purchase was placed using a credit card and a gift card, the refund will be issued first to the gift card and the remaining funds will be issued to the credit card.

    SHIPPING TIPS

    • We recommend using USPS  flat rate shipping service for the best price and turn around delivery time. Return shipping fees are your responsibility. Keep your tracking number stored. We are not responsible for lost or stolen packages. Without proof of delivery, Kosmios will not be able to fulfill your return.

     

    DISTRIBUTION CENTER ADDRESS 

    Kosmios

    5151 Mitchelldale Street

    Suite A1 

    Houston Texas 77092

     RETURN TO SENDER 

    Orders that are "Returned to sender" will receive a $5.99 restocking and the original shipping fees will not be returned. 

     

    RESERVED RIGHTS REGARDING RETURNS

    Kosmios reserves the right to limit, refuse and/or cancel customers orders made on www.shopkosmios.com at any time due to:

    1. Irregular or excessive returns that indicate "wardrobing"
    2. Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
    3. Potential criminal or fraudulent activities.

     Got Questions? Contact Us at  info@shopkosmios.com or call 1-(866)-210-3692