REFUNDS/ STORE CREDITS
- If you are not fully satisfied with your merchandise please mail off your return to our distribution center within 14 days of delivery date for a refund. Please include the original order packing slip in your return package.
- Return orders totaling $150 or more will be subject to a $5.99 restocking fee.
- Returns can take up to 10 business days to be processed. Once processed you will receive an email notification. Refunds can take up to 10 business days for funds to reflect in your account depending upon your financial institution. Store credits are given in the form of an E- Gift Card.
- Sale items are now refundable unless stated otherwise in a special sale promotion.
- Items ending in $.50 are final sale
- Due to our items being highly demanded, we do not offer exchanges.
- If store credit is preferred, simply write "Store Credit" on the front of the packing slip.
- If your order did not include a packing slip, you may print out your order confirmation email.
AFTER PAY and SHOP PAY Installments RETURNS
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Orders placed using Afterpay or Shop Pay Installments are eligible for a store credit or refund and will continue to debit the funds from your account until your Afterpay or Shop Pay balance is paid in full. Your return must first be processed before the refund reflects to your account. It is recommended to visit Afterpay or Shop Pay Installments website to learn more information.
WE DO NOT ACCEPT THE RETURNS OF THE FOLLOWING
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Bodysuits
- Items ending in $.50
- Passport Covers
- Stained, worn, laundered, or damaged pieces
- Items sent back after 14 days of delivery date
- Items not its original packaging, with original tags and labels.
SHIPPING FEES /RETURN LABELS
- Original shipping fees and return shipping fees are not refundable.
- We do not provide return shipping labels.
- We do not accept any C.O.D deliveries.
If your purchase was placed using a credit card and a gift card, the refund will be issued first to the gift card and the remaining funds will be issued to the credit card.
SHIPPING TIPS
- We recommend using USPS flat rate shipping service for the best price and turn around delivery time. Return shipping fees are your responsibility. Keep your tracking number stored. We are not responsible for lost or stolen packages. Without proof of delivery, Kosmios will not be able to fulfill your return.
DISTRIBUTION CENTER ADDRESS
Kosmios
5151 Mitchelldale Street
Suite A1
Houston Texas 77092
RETURN TO SENDER
Orders that are "Returned to sender" will receive a $5.99 restocking and the original shipping fees will not be returned.
NEED ASSISTANCE WITH AN ORDER
Have any concerns regarding your order? We’re here to help!
EMAIL US
Send us an email at info@shopkosmios.com and we’ll respond within the earliest business day.
Inquiries and concerns regarding a faulty item must be emailed within 7 days of the delivery date or once your order arrives. Further instructions will be provided.
RESERVED RIGHTS REGARDING RETURNS
Kosmios reserves the right to limit, refuse and/or cancel customers orders made on www.shopkosmios.com at any time due to:
- Irregular or excessive returns that indicate "wardrobing"
- Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
- Potential criminal or fraudulent activities.
Got Questions? Contact Us at info@shopkosmios.com or call 1-(866)-210-3692
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product is in the original condition and has not been worn.
Please note that customers will be responsible for shipping costs.
Orders are processed Monday through Friday within 2 business days. Orders that are processed after packages are received by the mail carrier will be shipped the following business day. Shipping time does not include processing days.
*Pre-Orders are processed surrounding the estimated ship date.
Products titled as "Pre-Order" will include an estimated ship date. Click here to learn more about How Pre-Orders Work.
If a product you want is out of stock, please join our VIP List. We will send you a notifications when they are back in stock!