My Order Will Not Go Through. What Should I Do?

If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Complete Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact your card provider.

Our Customer Care can be reached M-F 9:30AM – 5:00PM (CST) (866)-210-3692 or email info@shopkosmios.com

How Can I Change Something In My Order?

To ensure you receive your package in the guaranteed time frame, we cannot edit or cancel orders after they are placed. Upon completing your order, please review your item(s) and size(s). Additionally, make sure your address and contact information is accurate. Lost packages due to wrong information provided is not our responsibility and will not be refunded.

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

 How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Do I Have To Pay To Return My Order?

Yes. You will be responsible for covering any shipping expenses for your return. 

When Will My Order Ship?

Orders ship within 2 business days of purchase. Shipping times may vary if your order contains a pre-order item. If your order is processed after package pick-up hours, it will be shipped the following business day. Orders are not shipped on the weekends or holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you provided in your order. In the occasion that you did not receive an email, please check your spam folder and add info@shopkosmios.com to your safe sender list.

You can also check your order status by clicking here.

Will I Have To Pay International Duties & Taxes

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Kosmios cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. 

Can I Return An Item Past The Return Date?

At this time, we cannot accept any returns outside of the return date.

I Have An Online Store Credit. How Do I Use It?

At checkout page, there is a box to insert discounts or Gift Cards. Type in the Gift Card code and press enter.

Can I Use Discount Codes On Sale Items or Pre-Orders?

Currently, you can not use your new customer code or any discount code on sale items or Pre-Orders but feel free to use your code on non-sale in stock items.

Can I Combine Discount Codes Or Promotions

Great question! At this time promotion codes or discount codes can not be combined. 

Can A Current  Discount Code Be Applied To A Previous Order? 

Discount codes must be applied at the time of check out. Kosmios does not apply any discounts to previously made orders. 

 Do You Offer Wholesale?

We do not at the current moment. We do not authorize the use of our images nor the reselling of our products. We ask that all Kosmios purchases be made on www.shopkosmios.com